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To become a receptionist requires having a high set of competence on how to manage, noting and alluding requests. Individuals looking to pursue this as their profession surely need to take this course to come an expert in their field. This is essential since you will be the cutting edge individual of the association and their impression of the business may originate from you since you are the key person they would be managing. This course is for you to learn the vital abilities and knowledge to become a professional receptionist. This also includes learning of Office Management, since it plays a high role in this profession and is a part of a receptionist responsibility.

Why Should You Choose Receptionist Skills Diploma Level 3

  • Properly curated course with comprehensive syllabus
  • 1 year accessibility to the course
  • Full-time tutor support on working days (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Free e-Certificate
  • Instant certificate validation facility
  • Internationally recognised accredited qualification
  • Access to the course content on mobile, tablet or desktop from anywhere anytime
  • Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.

FAQs

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Is this course accredited?

Yes, this course is accredited by CiQ and CPD Qualification Standards.

If I take the course, how will I be assessed?

Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.

Does this course include exams?

Yes, this course includes exams.

How can I achieve my certificate?

Once you successfully pass your exam you can obtain your certificate of achievement either in PDF or hard copy format, or both, for an additional fee.  Certificates are also available as e-certificates.

Is there any charge for certification?

Yes, there is an additional charge for the certification service.  Certificates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certificates are ordered at the same time, the cost is £10. E-certificates are available from your learning portal completely free of charge.

Can anyone validate my certificate through your website?

Yes, there is a unique code issued for every certificate and anyone can validate your certificate by using this code through our website.

Are there any prerequisites for the course?

There are no prerequisites for this course and it is open to everyone.

How long until I receive the course confirmation details?

Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.

For how long do I have access to the course?

You will have access to the course for one year following purchase.

What support do you offer?

We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.

Course Curriculum

  • Module 1: Receptionist
  • Receptionist
  • 00:30:00
  • Importance of Receptionist
  • 00:15:00
  • Different Types of Receptionist & Roles
  • 01:00:00
  • Communication Skills for Receptionist
  • 01:00:00
  • Telephone Skills
  • 01:00:00
  • Listening Skills
  • 01:00:00
  • Taking Messages
  • 00:30:00
  • Presenting & Appearance
  • 00:30:00
  • Reservation Procedure
  • 00:15:00
  • Confidentiality Checklist
  • 00:15:00
  • Being Organized as Receptionist
  • 00:15:00
  • Becoming a Successful Receptionist
  • 00:15:00
  • Module 2: Communication Skills
  • Techniques To Be A Spontaneous Speaker
  • 01:00:00
  • Knowledge Is Power – So Enrich Your Knowledge
  • 01:00:00
  • Remarkable Tips To Introduce Yourself
  • 01:00:00
  • Simple Strategies That Promote Conversations
  • 01:00:00
  • Speaking From The Heart
  • 01:00:00
  • Learn To Be A Good Listener First
  • 00:30:00
  • Stop Bragging About Yourself
  • 01:00:00
  • Easy Way To Start A Conversation
  • 01:00:00
  • Handle Criticism Smartly
  • 01:00:00
  • Asking For What You Want
  • 00:30:00
  • Module 3: Interpersonal Skills
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Verbal Communication Skills
  • 01:00:00
  • Module Three – Non-Verbal Communication Skills
  • 01:00:00
  • Module Four – Making Small Talk and Moving Beyond
  • 01:00:00
  • Module Five – Moving the Conversation Along
  • 01:00:00
  • Module Six – Remembering Names
  • 01:00:00
  • Module Seven – Influencing Skills
  • 01:00:00
  • Module Eight – Bringing People to Your Side
  • 01:00:00
  • Module Nine – Sharing Your Opinion
  • 01:00:00
  • Module Ten – Negotiation Basics
  • 01:00:00
  • Module Eleven – Making an Impact
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 00:30:00
  • Developing Interpersonal Skills Course- Activities
  • 00:00:00
  • Module 4: Office Management Skills
  • Building Your Management Team
  • 01:00:00
  • Building A Successful Brand
  • 01:00:00
  • Achieving Quality Through Teamwork
  • 00:30:00
  • Keys To Staying Motivated
  • 00:30:00
  • Improve Your Marketing
  • 01:00:00
  • Provide Top Customer Service
  • 00:30:00
  • Wrapping Up
  • 00:30:00
  • Module 5: Microsoft Word
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Opening
  • 01:00:00
  • Module Three – Working with the Interface
  • 01:00:00
  • Module Four – Your First Document
  • 01:00:00
  • Module Five – Basic Editing Tasks
  • 01:00:00
  • Module Six – Basic Formatting Tasks
  • 01:00:00
  • Module Seven – Formatting Paragraphs
  • 01:00:00
  • Module Eight – Advanced Formatting Tasks
  • 01:00:00
  • Module Nine – Working with Styles
  • 01:00:00
  • Module Ten – Formatting the Page
  • 01:00:00
  • Module Eleven – Sharing Your Document
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 00:30:00
  • Activities- Microsoft Word
  • 00:00:00
  • Module 6: Microsoft Excel
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Opening Excel
  • 01:00:00
  • Module Three – Working with the Interface
  • 01:00:00
  • Module Four – Your First Worksheet
  • 01:00:00
  • Module Five – Viewing Excel Data
  • 01:00:00
  • Module Six – Building Formulas
  • 01:00:00
  • Module Seven – Using Excel Functions
  • 01:00:00
  • Module Eight – Using Quick Analysis
  • 01:00:00
  • Module Nine – Formatting Your Data
  • 01:00:00
  • Module Ten – Using Styles, Themes, and Effects
  • 01:00:00
  • Module Eleven – Printing and Sharing Your Workbook
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 01:00:00
  • Activities – Microsoft Excel
  • 00:00:00
  • Module 7: Microsoft PowerPoint
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Opening PowerPoint
  • 01:00:00
  • Module Three – Working with the Interface
  • 01:00:00
  • Module Four – Your First Presentation
  • 01:00:00
  • Module Five – Working with Text
  • 01:00:00
  • Module Six – Formatting Text and Paragraphs
  • 01:00:00
  • Module Seven – Adding Pictures
  • 01:00:00
  • Module Eight – Advanced Formatting Tasks
  • 01:00:00
  • Module Nine – Working with Transitions and Animations
  • 01:00:00
  • Module Ten – Setting Up Your Slide Show
  • 01:00:00
  • Module Eleven – Showtime!
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 00:30:00
  • Activities-Microsoft PowerPoint
  • 00:00:00
  • Recommended Reading
  • Recommended Reading: Receptionist Skills Diploma
  • 00:00:00
  • Mock Exam
  • Mock Exam- Receptionist Skills Diploma
  • 00:30:00
  • Final Exam
  • Final Exam- Receptionist Skills Diploma
  • 00:30:00

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