The Service Strategy phase is the axis upon which the other stages of the ITIL lifecycle are based. It is during this stage that the high level strategic, investment and business value(s) of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL library, this ITIL® Service Strategy Certified Training focuses on the planning, implementing and optimizing of Service Strategy concepts and processes. This course covers the concepts of ITIL® Service Strategy. This is the first phase of the IT Service uyManagement lifecycle, which focuses on the business fundamentals to drive the need for IT services. In this course, you will learn about the service strategy processes, as well as organizing, sourcing, and implementation of those processes. It will cover how to design, develop, and implement service management – not only as an organizational capability but also as a strategic asset.
Why Should You Choose ITIL® Service Strategy Certified Training
- Internationally recognized accredited qualification
- 1-year accessibility to the course
- Free e-Certificate
- Instant certificate validation facility
- Properly curated course with comprehensive syllabus
- Full-time tutor support on working days (Monday – Friday)
- Access to the course content on mobile, tablet or desktop from anywhere anytime
- Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.
Assessment & Certification
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post – £8
- Soft copy PDF via email – £4
Career path
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.
Course Curriculum
| Course Introduction | |||
| Course Organization | FREE | 00:06:00 | |
| Course Conventions & Agenda | 00:07:00 | ||
| Service Strategy | |||
| Introduction to Service Strategy | 00:32:00 | ||
| Service Provider Types | 00:11:00 | ||
| Service Structures | 00:05:00 | ||
| The 4-Ps of Strategy | 00:09:00 | ||
| Services & Strategy Summary | 00:03:00 | ||
| Services & Strategy | |||
| Defining Services & Market Spaces | 00:21:00 | ||
| Service Strategy Across the Lifecycle | 00:28:00 | ||
| Services & Strategy Summary | 00:03:00 | ||
| Service Strategy Processes | |||
| Strategy Management for IT Services Introduction | 00:41:00 | ||
| Service Portfolio Management | 00:28:00 | ||
| Financial Management | 00:43:00 | ||
| Demand Management | 00:35:00 | ||
| Business Relationship Management | 00:25:00 | ||
| Service Strategy Processes Summary | 00:06:00 | ||
| Organizing & Sourcing | |||
| Strategy & Governance | 00:07:00 | ||
| Strategy & Organization | 00:24:00 | ||
| Sourcing Strategy | 00:10:00 | ||
| Organization & Sourcing Summary | 00:04:00 | ||
| Implementation | |||
| Technology Considerations | 00:07:00 | ||
| Implementation | 00:11:00 | ||
| Challenges, Risks & CSFs | 00:06:00 | ||
| Implementation Summary | 00:04:00 | ||
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