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ITIL® Service Operation Certified Training

4.7( 8 REVIEWS )
495 STUDENTS

This ITIL® Service Operation Certified Training covers the concepts of RESILIA™ Practitioner. In this course, you will learn about thinking differently, risk management and the CSI approach to becoming cyber-resilient. The course includes the basic concepts of RESILIA Practitioner, different perspectives and different ways of doing, CSI approach to becoming Cyber Resilient, the seven steps to Cyber Resilience Improvement, and the ideas of Managing and Controlling Objectives. The course will provide you the practical skills which are needed to achieve the best balance of risk, cost, operational benefits and flexibility within your organization. So if you are thinking to learn more about RESILIA™ Practitioner in detail and want to improve your skills and knowledge by learning more about that don’t be late to join this course. By taking this course you will able to apply effective and beneficial cyber resilience to obtain your business goals.

Why Should You Choose ITIL® Service Operation Certified Training

  • Internationally recognized accredited qualification
  • 1-year accessibility to the course
  • Free e-Certificate
  • Instant certificate validation facility
  • Properly curated course with comprehensive syllabus
  • Full-time tutor support on working days (Monday – Friday)
  • Access to the course content on mobile, tablet or desktop from anywhere anytime
  • Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.

Assessment & Certification

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

  • Hardcopy Certificate by post – £8
  • Soft copy PDF via email – £4

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.

Course Curriculum

Course Introduction
Course Organization FREE 00:10:00
Course Conventions & Agenda 00:06:00
IT Service Lifecycle Service Operation
Introduction to Service Operation 00:09:00
Principles of Service Operation 00:24:00
Service Operation Summary 00:03:00
Service Operation Processes
Event Management 00:37:00
Incident Management 00:35:00
Request Fulfillment 00:22:00
Problem Management 00:28:00
Access Management 00:21:00
Operational Activities of Other Lifecycle Processes 00:11:00
Service Operation Processes Summary 00:04:00
Common Service Operation Activities
Common Activities 00:24:00
Common Activities Summary 00:02:00
Service Operation Functions
Service Desk Function 00:12:00
Technical Management Function 00:08:00
IT Operations Management 00:06:00
Application Management Function 00:15:00
Service Operation Functions Summary 00:04:00
Technical Considerations
Service Operation Organizational Structures 00:08:00
Roles & Responsibilities 00:17:00
Technology Considerations 00:12:00
Implementing Service Operation 00:14:00
Service Operation Considerations Summary 00:05:00

Course Reviews

4.7

4.7
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Instructors

495 STUDENTS ENROLLED

    Accredited By

    Adams Academy - Accrediting Body 2

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    Our Course Awarding Bodies

    Registered with the UK Register of Learning Providers (UKRLP)
    UKPRN: 10063816

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