This ITIL® Service Offerings & Agreements Training Course covers the concepts of ITIL® Service Offerings and Agreements. In this course, you will learn about service offerings and agreements processes and the organization, technology and implementation surrounding you. You will also understand the importance of ITIL® Service control and offerings while providing quality services within the organization, get to know about various tricks to prepare and pass ITIL® Service Offerings and Agreements exam, identify the key activities and functions for service offerings and agreements processes, use SOA activities and functions to achieve operational excellence, get to know about various risks and challenges associated with the SOA phase of Service Lifecycle, and more.
So if you are thinking to Brush your skills and knowledge by learning more about ITIL® Offering and Agreements. Then taking this course will be the right choice for you.
Why Should You Choose ITIL® Service Offerings & Agreements Training Course
- Internationally recognized accredited qualification
- 1-year accessibility to the course
- Free e-Certificate
- Instant certificate validation facility
- Properly curated course with comprehensive syllabus
- Full-time tutor support on working days (Monday – Friday)
- Access to the course content on mobile, tablet or desktop from anywhere anytime
- Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.
Assessment & Certification
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post – £8
- Soft copy PDF via email – £4
Career path
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.
Course Curriculum
| Course Introduction | |||
| Course Organization | 00:06:00 | ||
| Course Conventions & Agenda | 00:07:00 | ||
| Service Offerings & Agreements | |||
| Introduction to Service Offerings & Agreements | 00:08:00 | ||
| Service Offerings & Agreements Principles | 00:21:00 | ||
| Service Offerings & Agreements Context | 00:08:00 | ||
| Service Offerings & Agreements Summary | 00:04:00 | ||
| SOA Processes | |||
| Service Portfolio Management | 00:37:00 | ||
| Service Catalog Management | 00:28:00 | ||
| Service Level Management | 00:39:00 | ||
| Demand Management | 00:36:00 | ||
| Supplier Management | 00:29:00 | ||
| Financial Management | 00:50:00 | ||
| Business Relationship Management | 00:25:00 | ||
| SOA Processes Summary | 00:05:00 | ||
| Organizing, Technology & Implementation | |||
| Organizing for SOA | 00:19:00 | ||
| SOA Technology & Implementation | 00:17:00 | ||
| Organizing, Technology & Implementation Summary | 00:03:00 | ||
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