The ITIL Framework is a source of good practice in service management. ITIL is used by organizations worldwide to establish and improve capabilities in service management. This ITIL® Service Design Certified Training covers the of ITIL® Service Design. In this course, you will learn about service design activities and processes, including availability management, IT service continuity management and supplier management. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organization’s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organization is merely a bundle of resources that by itself has relatively low intrinsic value for customers. You learn about service design technology as well as organization and implementation of service design.
Why Should You Choose ITIL® Service Design Certified Training
- Internationally recognized accredited qualification
- 1-year accessibility to the course
- Free e-Certificate
- Instant certificate validation facility
- Properly curated course with comprehensive syllabus
- Full-time tutor support on working days (Monday – Friday)
- Access to the course content on mobile, tablet or desktop from anywhere anytime
- Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.
Assessment & Certification
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post – £8
- Soft copy PDF via email – £4
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.
|Course Conventions & Agenda||00:05:00|
|Introduction to Service Design||00:18:00|
|Service Design Principles||00:35:00|
|Service Design Summary||00:03:00|
|Service Design Activities|
|Introduction to Design Activities||00:03:00|
|Aspects of Service Design||00:33:00|
|Subsequent Design Activities||00:06:00|
|Service Design Activities Summary||00:03:00|
|Service Design Processes|
|Service Catalog Management||00:23:00|
|Service Level Management||00:38:00|
|T Service Continuity Management||00:30:00|
|Information Security Management||00:31:00|
|Service Design Processes Summary||00:07:00|
|Technology, Organization & Implementation|
|Organizing for Service Design||00:24:00|
|Implementing Service Design||00:08:00|
|Technology, Organization & Implementation Summary||00:08:00|
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