This ITIL® Practitioner Certified Training is designed to help you to develop and increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. By taking this course you will e able to use IT service management concepts that are important drivers of continual service improvement, apply the ITSM guiding principles in a real-world context, apply the CSI approach to manage improvements in a given organizational context, use metrics and measurements to enable continual service improvement, apply organizational change management to support continual service improvement, and more.
Basically, it is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.
Why Should You Choose ITIL® Practitioner Certified Training
- Internationally recognized accredited qualification
- 1-year accessibility to the course
- Free e-Certificate
- Instant certificate validation facility
- Properly curated course with comprehensive syllabus
- Full-time tutor support on working days (Monday – Friday)
- Access to the course content on mobile, tablet or desktop from anywhere anytime
- Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.
Assessment & Certification
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post – £8
- Soft copy PDF via email – £4
Career path
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.
Course Curriculum
| Introduction to ITIL Practitioner | |||
| Course Introduction | FREE | 00:14:00 | |
| ITSM & Continual Improvement | |||
| Learning Objectives | 00:06:00 | ||
| Selecting a Management System | 00:11:00 | ||
| Systems Thinking | 00:13:00 | ||
| The 4Ps | 00:13:00 | ||
| Communication & Management Systems | 00:14:00 | ||
| Organizational Capabilities | 00:10:00 | ||
| Adopt, Adapt & Realize | 00:15:00 | ||
| Outside-in vs Inside-out Thinking | 00:11:00 | ||
| Defining a Service | 00:05:00 | ||
| Metrics & Measurement | 00:06:00 | ||
| Improvement, the Practitioner & CSI | 00:10:00 | ||
| Driving IT Service Management Summary | 00:15:00 | ||
| Checkpoint | 00:16:00 | ||
| Principles & Themes | |||
| Learning Objectives | 00:04:00 | ||
| Principles | 00:24:00 | ||
| Themes | 00:09:00 | ||
| Principles & Themes in Practice | 00:08:00 | ||
| Principles & Themes Summary | 00:03:00 | ||
| Checkpoint | 00:07:00 | ||
| Organizational Change Management (OCM) | |||
| Learning Objectives | 00:02:00 | ||
| Role & Impact of OCM on Improvement | 00:07:00 | ||
| OCM Activities | 00:16:00 | ||
| OCM & Systems Thinking | 00:06:00 | ||
| OCM Summary | 00:06:00 | ||
| Checkpoint | 00:10:00 | ||
| Effective Communication to enable CSI | |||
| Learning Objectives | 00:01:00 | ||
| Value, Importance & Benefit of Good Communication | 00:07:00 | ||
| Principles of Communication | 00:11:00 | ||
| Role of Influence | 00:07:00 | ||
| Communication Summary | 00:05:00 | ||
| Checkpoint | 00:09:00 | ||
| Use Metrics & Measurement | |||
| Learning Objectives | 00:02:00 | ||
| CSFs, KPIs & Improvement | 00:18:00 | ||
| Analyze CSFs & KPIs in Context | 00:09:00 | ||
| Assessments | 00:04:00 | ||
| Use Metrics & Measurement Summary | 00:05:00 | ||
| Design a Report | 00:07:00 | ||
| Checkpoint | 00:08:00 | ||
| CSI Approach | |||
| Topic A Learning Objectives | 00:02:00 | ||
| It Depends | 00:09:00 | ||
| Approach Deconstructed | 00:25:00 | ||
| Goal Question Metric (GQM) Approach Introduction | 00:08:00 | ||
| CSI Approach Summary | 00:05:00 | ||
| Checkpoint | 00:07:00 | ||
| Integrating CSI with ITIL & Beyond | |||
| Learning Objectives | 00:01:00 | ||
| CSI Approach for the ITIL Practitioner | 00:07:00 | ||
| CSI Approach in ITIL | 00:25:00 | ||
| CSI Approach, PRINCE2 & RESILIA | 00:06:00 | ||
| Integrating CSI with ITIL & Beyond Summary | 00:03:00 | ||
| Checkpoint | 00:06:00 | ||
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