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ITIL® Practitioner Certified Training

4.9( 8 REVIEWS )
528 STUDENTS

This ITIL® Practitioner Certified Training is designed to help you to develop and increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. By taking this course you will e able to use IT service management concepts that are important drivers of continual service improvement, apply the ITSM guiding principles in a real-world context, apply the CSI approach to manage improvements in a given organizational context, use metrics and measurements to enable continual service improvement, apply organizational change management to support continual service improvement, and more.

Basically, it is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.

Why Should You Choose ITIL® Practitioner Certified Training

  • Internationally recognized accredited qualification
  • 1-year accessibility to the course
  • Free e-Certificate
  • Instant certificate validation facility
  • Properly curated course with comprehensive syllabus
  • Full-time tutor support on working days (Monday – Friday)
  • Access to the course content on mobile, tablet or desktop from anywhere anytime
  • Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.

Assessment & Certification

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

  • Hardcopy Certificate by post – £8
  • Soft copy PDF via email – £4

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.

Course Curriculum

Introduction to ITIL Practitioner
Course Introduction FREE 00:14:00
ITSM & Continual Improvement
Learning Objectives 00:06:00
Selecting a Management System  00:11:00
Systems Thinking 00:13:00
The 4Ps 00:13:00
Communication & Management Systems 00:14:00
Organizational Capabilities 00:10:00
Adopt, Adapt & Realize 00:15:00
Outside-in vs Inside-out Thinking  00:11:00
Defining a Service 00:05:00
Metrics & Measurement 00:06:00
Improvement, the Practitioner & CSI 00:10:00
Driving IT Service Management Summary  00:15:00
Checkpoint  00:16:00
Principles & Themes
Learning Objectives 00:04:00
Principles 00:24:00
Themes 00:09:00
Principles & Themes in Practice  00:08:00
Principles & Themes Summary 00:03:00
Checkpoint  00:07:00
Organizational Change Management (OCM)
Learning Objectives  00:02:00
Role & Impact of OCM on Improvement  00:07:00
OCM Activities 00:16:00
OCM & Systems Thinking  00:06:00
OCM Summary 00:06:00
Checkpoint 00:10:00
Effective Communication to enable CSI
Learning Objectives 00:01:00
Value, Importance & Benefit of Good Communication 00:07:00
Principles of Communication 00:11:00
Role of Influence 00:07:00
Communication Summary 00:05:00
Checkpoint 00:09:00
Use Metrics & Measurement
Learning Objectives 00:02:00
CSFs, KPIs & Improvement 00:18:00
Analyze CSFs & KPIs in Context 00:09:00
Assessments 00:04:00
 Use Metrics & Measurement Summary  00:05:00
Design a Report 00:07:00
 Checkpoint 00:08:00
CSI Approach
Topic A Learning Objectives 00:02:00
It Depends 00:09:00
Approach Deconstructed 00:25:00
Goal Question Metric (GQM) Approach Introduction 00:08:00
CSI Approach Summary  00:05:00
Checkpoint  00:07:00
Integrating CSI with ITIL & Beyond
Learning Objectives  00:01:00
CSI Approach for the ITIL Practitioner  00:07:00
CSI Approach in ITIL  00:25:00
CSI Approach, PRINCE2 & RESILIA  00:06:00
Integrating CSI with ITIL & Beyond Summary  00:03:00
Checkpoint 00:06:00

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