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ITIL® Operational Support & Analysis Level 2

4.9( 9 REVIEWS )
472 STUDENTS

This ITIL® Operational Support & Analysis Level 2 covers the concepts of ITIL® Operational Support & Analysis. Students will learn about service operation processes and OSA common activities. In this course, you will also learn about service operation functions and how to organize and implement these concepts. The course focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management. The content of the course is based mainly on the best practice guidance contained in the ITIL Service Operation publication. It also covers issues relating to the people, relationships, procedures and infrastructure technology required to ensure that the organization or program can provide the high quality and cost-effective IT services that are required to meet organizational needs. So, if you are interested to improve your skills and knowledge in this sector you are welcome to join this course now.

Why Should You Choose ITIL® Operational Support & Analysis Level 2

  • Internationally recognized accredited qualification
  • 1-year accessibility to the course
  • Free e-Certificate
  • Instant certificate validation facility
  • Properly curated course with comprehensive syllabus
  • Full-time tutor support on working days (Monday – Friday)
  • Access to the course content on mobile, tablet or desktop from anywhere anytime
  • Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.

Assessment & Certification

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

  • Hardcopy Certificate by post – £8
  • Soft copy PDF via email – £4

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.

Course Curriculum

Course Introduction
Course Organization FREE 00:07:00
Course Conventions & Agenda 00:06:00
Introduction to Operational Support & Analysis
Service Operation 00:09:00
Principles of OSA 00:19:00
OSA Summary 00:02:00
Service Operation Processes
Event Management 00:45:00
Incident Management 00:36:00
Problem Management 00:42:00
Access Management 00:22:00
Operational Activities of Other Lifecycle Processes 00:10:00
Service Operation Processes Summary 00:04:00
OSA Common Activities
Common Activities 00:09:00
OSA’s Common Activities 00:14:00
Common Activities Summary 00:02:00
Service Operation Functions
Service Desk Function 00:14:00
Technical Management Function 00:09:00
IT Operations Management 00:10:00
Application Management Function 00:14:00
Service Operation Functions Summary 00:03:00
Organize & Implement
Organizational Structures 00:08:00
Roles & Responsibilities 00:16:00
Technology Considerations 00:15:00
Implementing OSA 00:15:00
Organize & Implement Summary 00:05:00

Course Reviews

4.9

4.9
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472 STUDENTS ENROLLED

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Registered with the UK Register of Learning Providers (UKRLP)
UKPRN: 10063816

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