Nowadays any industry needs to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits. The ITIL® Foundation Certified Training will introduce you with them to the fundamentals of IT Service Management as described in the IT Infrastructure Library and help you to prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. You will learn to communicate effectively in your company as well as with customers and decreases response time. In this course, you will get key concepts of ITIL, important principles for improving its operations, vital processes and functions, practical guidance for applying ITIL to every day it situations, how to align with business, control costs, and improve its service quality, strategies to balance it resources, and more. so get this course to get all the basic knowledge about ITIL.
Why Should You Choose ITIL® Foundation Certified Training
- Internationally recognized accredited qualification
- 1-year accessibility to the course
- Free e-Certificate
- Instant certificate validation facility
- Properly curated course with comprehensive syllabus
- Full-time tutor support on working days (Monday – Friday)
- Access to the course content on mobile, tablet or desktop from anywhere anytime
- Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.
Assessment & Certification
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post – £8
- Soft copy PDF via email – £4
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.
|Introduction to ITSM|
|ITSM as a Practice||00:31:00|
|Continual Service Improvement|
|Step Improvement Process||00:09:00|
|Introduction to Service Operation||00:23:00|
|Service Operation Processes||01:01:00|
|Service Operation Functions||00:19:00|
|Service Operation Summary||00:12:00|
|Introduction to Service Transition||00:14:00|
|Service Transition Processes||00:56:00|
|Summary of Service Transition||00:10:00|
|Service Design Introduction||00:12:00|
|Service Design Processes||01:20:00|
|Service Design Summary||00:10:00|
|Service Strategy Introduction||00:30:00|
|Service Strategy Activities||00:20:00|
|Service Strategy Summary||00:12:00|
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