Continual service improvement should be an integral part of every stage of the ITIL® service management framework. The ITIL® Continual Service Improvement Level 2 focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors. The course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle, but it does not provide the full detail of each supporting process. This can help you to continue to meet and adapt to the changing needs of end as well as improving efficiencies and returns on investment for organizations.
Why Should You Choose ITIL® Continual Service Improvement Level 2
- Internationally recognized accredited qualification
- 1-year accessibility to the course
- Free e-Certificate
- Instant certificate validation facility
- Properly curated course with comprehensive syllabus
- Full-time tutor support on working days (Monday – Friday)
- Access to the course content on mobile, tablet or desktop from anywhere anytime
- Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.
Assessment & Certification
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post – £8
- Soft copy PDF via email – £4
Career path
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.
Course Curriculum
| Course Introduction | |||
| Course Organization | 00:07:00 | ||
| Course Conventions & Agenda | 00:06:00 | ||
| Continual Service Improvement | |||
| Introduction to CSI | 00:10:00 | ||
| Principles of CSI | 00:30:00 | ||
| CSI Summary | 00:06:00 | ||
| 7-Step Improvement Process | |||
| Step Improvement Introduction | 00:08:00 | ||
| 7-Step Improvement Activities | 00:13:00 | ||
| Lifecycle Integration | 00:14:00 | ||
| 7-Step Improvement Context | 00:08:00 | ||
| 7-Step Improvement Process Summary | 00:03:00 | ||
| Reporting, Methods & Technology | |||
| Reporting & Measurement | 00:24:00 | ||
| CSI Methods & Techniques | 00:22:00 | ||
| Technology for CSI | 00:12:00 | ||
| Reporting, Methods & Technology Summary | 00:03:00 | ||
| CSI Organization & Implementation | |||
| Organizing for CSI | 00:16:00 | ||
| Implementing CSI | 00:24:00 | ||
| CSI Technology & Implementation Summary | 00:05:00 | ||
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