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Are you a Secretary or a PA working at a company and want to do the best you can? If you looking to please your boss so that you can get that promotion you have been seeking for,

then this is course to help you do all of that. Learn how to be the perfect Secretary and Personal Assistant through this easy yet beneficial course.

Executive secretaries must be quick professionals with great time-management and multitasking abilities. It is with their diligence and competence in their work that executives can focus on their managerial responsibilities without worrying for other tasks. With such a wide and varied role it is never more important that you have a multitude of skills and talents to become successful in this role. A personal assistant helps with time and daily management, scheduling of meetings, correspondence, and note taking. The role of a personal assistant can be varied, such as answering phone calls, taking notes, scheduling meetings, emailing, texts etc.

During this course employee confidence is built, keeping and developing key performers, enabling team development and contributing to better team/organisation morale. This is the course for you to become the perfect the secretary or personal assistant.

Why Should You Choose Executive Secretarial & PA Course Level 2

  • Internationally recognised accredited qualification
  • 1 year accessibility to the course
  • Free e-Certificate
  • Instant certificate validation facility
  • Properly curated course with comprehensive syllabus
  • Full-time tutor support on working days (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Access to the course content on mobile, tablet or desktop from anywhere anytime
  • Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.

FAQs

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Is this course accredited?

Yes, this course is accredited by CiQ and CPD Qualification Standards.

If I take the course, how will I be assessed?

Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.

Does this course include exams?

Yes, this course includes exams.

How can I achieve my certificate?

Once you successfully pass your exam you can obtain your certificate of achievement either in PDF or hard copy format, or both, for an additional fee.  Certificates are also available as e-certificates.

Is there any charge for certification?

Yes, there is an additional charge for the certification service.  Certificates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certificates are ordered at the same time, the cost is £10. E-certificates are available from your learning portal completely free of charge.

Can anyone validate my certificate through your website?

Yes, there is a unique code issued for every certificate and anyone can validate your certificate by using this code through our website.

Are there any prerequisites for the course?

There are no prerequisites for this course and it is open to everyone.

How long until I receive the course confirmation details?

Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.

For how long do I have access to the course?

You will have access to the course for one year following purchase.

What support do you offer?

We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.

Course Curriculum

  • Administrative Management skills
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Why Your Office Needs Administrative Procedures
  • 01:00:00
  • Module Three – Gathering the Right Tools
  • 01:00:00
  • Module Four – Identifying Procedures to Include
  • 01:00:00
  • Module Five – Top Five Procedures to Record
  • 01:00:00
  • Module Six – What to Include in Your Binder (I)
  • 01:00:00
  • Module Seven – What to Include in Your Binder (II)
  • 01:00:00
  • Module Eight – Organizing Your Binder
  • 01:00:00
  • Module Nine – What Not to Include in the Procedure Guide
  • 01:00:00
  • Module Ten – Share Office Procedure Guide
  • 01:00:00
  • Module Eleven – Successfully Executing the Guide
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 00:30:00
  • Secretarial Interpersonal Skills
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Verbal Communication Skills
  • 01:00:00
  • Module Three – Non-Verbal Communication Skills
  • 01:00:00
  • Module Four – Making Small Talk and Moving Beyond
  • 01:00:00
  • Module Five – Moving the Conversation Along
  • 01:00:00
  • Module Six – Remembering Names
  • 01:00:00
  • Module Seven – Influencing Skills
  • 01:00:00
  • Module Eight – Bringing People to Your Side
  • 01:00:00
  • Module Nine – Sharing Your Opinion
  • 01:00:00
  • Module Ten – Negotiation Basics
  • 01:00:00
  • Module Eleven – Making an Impact
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 00:30:00
  • Developing Interpersonal Skills Course- Activities
  • 00:00:00
  • Personal Assistant
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Working with Your Manager
  • 01:00:00
  • Module Three – Administrative Soft Skills
  • 01:00:00
  • Module Four – Effective Time Management
  • 01:00:00
  • Module Five – Meeting Management
  • 01:00:00
  • Module Six – Tools of the Trade (I)
  • 01:00:00
  • Module Seven – Tools of the Trade (II)
  • 01:00:00
  • Module Eight – Being an Effective Gatekeeper
  • 01:00:00
  • Module Nine – Organizational Skills
  • 01:00:00
  • Module Ten – Confidentiality Guidelines
  • 01:00:00
  • Module Eleven – Special Tasks
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 00:30:00
  • Secretarial and PA Training Level 2- Activities
  • 00:00:00
  • Customer Service Skills
  • Understanding Customer Service
  • 00:17:00
  • Identifying Customer Expectations
  • 00:06:00
  • Providing Excellent Customer Service
  • 00:07:00
  • Focusing on the Customer
  • 00:08:00
  • Customer Service and the Telephone
  • 00:08:00
  • Handling Complaints
  • 00:12:00
  • Enduring Stress
  • 00:13:00
  • Computer Literacy
  • Module 01: Microsoft Word
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Opening
  • 01:00:00
  • Module Three – Working with the Interface
  • 01:00:00
  • Module Four – Your First Document
  • 01:00:00
  • Module Five – Basic Editing Tasks
  • 01:00:00
  • Module Six – Basic Formatting Tasks
  • 01:00:00
  • Module Seven – Formatting Paragraphs
  • 01:00:00
  • Module Eight – Advanced Formatting Tasks
  • 01:00:00
  • Module Nine – Working with Styles
  • 01:00:00
  • Module Ten – Formatting the Page
  • 01:00:00
  • Module Eleven – Sharing Your Document
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 00:30:00
  • Module 02: Microsoft Excel
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Opening Excel
  • 01:00:00
  • Module Three – Working with the Interface
  • 01:00:00
  • Module Four – Your First Worksheet
  • 01:00:00
  • Module Five – Viewing Excel Data
  • 01:00:00
  • Module Six – Building Formulas
  • 01:00:00
  • Module Seven – Using Excel Functions
  • 01:00:00
  • Module Eight – Using Quick Analysis
  • 01:00:00
  • Module Nine – Formatting Your Data
  • 01:00:00
  • Module Ten – Using Styles, Themes, and Effects
  • 01:00:00
  • Module Eleven – Printing and Sharing Your Workbook
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 01:00:00
  • Module 03: Microsoft PowerPoint
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Opening PowerPoint
  • 01:00:00
  • Module Three – Working with the Interface
  • 01:00:00
  • Module Four – Your First Presentation
  • 01:00:00
  • Module Five – Working with Text
  • 01:00:00
  • Module Six – Formatting Text and Paragraphs
  • 01:00:00
  • Module Seven – Adding Pictures
  • 01:00:00
  • Module Eight – Advanced Formatting Tasks
  • 01:00:00
  • Module Nine – Working with Transitions and Animations
  • 01:00:00
  • Module Ten – Setting Up Your Slide Show
  • 01:00:00
  • Module Eleven – Showtime!
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 00:30:00
  • Recommended Reading
  • Recommended Reading : Executive Secretarial & PA Course Level 2
  • 00:00:00
  • Mock Exam
  • Mock Exam – Executive Secretarial & PA Course Level 2
  • 00:30:00
  • Final Exam
  • Final Exam – Executive Secretarial & PA Course Level 2
  • 00:30:00

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