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Client relationship administration (CRM) is a term that alludes to practices, systems and innovations that organisations use to oversee and dissect consumer associations and information all through the client lifecycle, with the objective of enhancing business relationships with customers, aiding customer maintenance and driving deals development. This is critical since clients are imperative for the accomplishment of the firm. On the off chance that you need to figure out how to proficiently speak with their client, customers to comprehend their requests and requirements, at that point you have to gain customer relations abilities. In this course, you will take in the essential skills, learning and data of Customer Relationship Management.

  • Why Should You Choose Diploma in Customer Relationship

    • Internationally recognised accredited qualification
    • 1 year accessibility to the course
    • Free e-Certificate
    • Instant certificate validation facility
    • Properly curated course with comprehensive syllabus
    • Full-time tutor support on working days (Monday – Friday)
    • Efficient exam system, assessment and instant results
    • Access to the course content on mobile, tablet or desktop from anywhere anytime
    • Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.

    Career path

    This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.

    FAQs

    Who is this course for?

    There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

    Is this course accredited?

    Yes, this course is accredited by CiQ and CPD Qualification Standards.

    If I take the course, how will I be assessed?

    Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.

    Does this course include exams?

    Yes, this course includes exams.

    How can I achieve my certificate?

    Once you successfully pass your exam you can obtain your certificate of achievement either in PDF or hard copy format, or both, for an additional fee.  Certificates are also available as e-certificates.

    Is there any charge for certification?

    Yes, there is an additional charge for the certification service.  Certificates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certificates are ordered at the same time, the cost is £10. E-certificates are available from your learning portal completely free of charge.

    Can anyone validate my certificate through your website?

    Yes, there is a unique code issued for every certificate and anyone can validate your certificate by using this code through our website.

    Are there any prerequisites for the course?

    There are no prerequisites for this course and it is open to everyone.

    How long until I receive the course confirmation details?

    Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.

    For how long do I have access to the course?

    You will have access to the course for one year following purchase.

    What support do you offer?

    We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.


Course Curriculum

  • Diploma in Customer Relationship
  • Good Customer Relationship – Why is it Important?
  • 01:00:00
  • Understanding Your Customers
  • 01:00:00
  • How to Calculate Customer’s Lifetime Value
  • 00:30:00
  • How to Keep Your Customers Happy?
  • 01:00:00
  • How to Get Your Customers to Say ‘Wow!’
  • 01:00:00
  • Proven Methods of Customer Retention
  • 01:00:00
  • The Art of Customer Follow-up
  • 01:00:00
  • Loyalty Marketing Program
  • 00:30:00
  • Promotional Items to Enhance Customer Relations
  • 01:00:00
  • Handling Customer’s Complaints
  • 01:00:00
  • How to Deal with Difficult Customers
  • 01:00:00
  • Introducing the Seven Deadly Sins of Customer Service!
  • 01:00:00
  • Customer Relationship Management (CRM) Software – The Benefits
  • 01:00:00
  • Choosing a CRM Program
  • 00:30:00
  • Customer Service over the Phone
  • 01:00:00
  • Mock Exam
  • Mock Exam- Diploma in Customer Relationship
  • 00:20:00
  • Final Exam
  • Final Exam- Diploma in Customer Relationship
  • 00:20:00

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