With proper training and by demonstrating professional customer service skills, you can achieve customer satisfaction. It boosts the business and helps you to improve profit. While communicating with a customer you become an applicant for customer service training. Additionally, it includes other posts e.g. receptionists, waiters, salesmen, shopkeepers and so on. The Customer Service Training & Management basically contains greeting the customer with correct body language, keeping eye contact, ask a question to understand the customer’s need or desire, response with value and positive language, avoid meaningless talk while dealing with angry customers and the most importantly adopting correct tone of voice.

Why Should You Choose Customer Service Training & Management

  • Properly curated course with comprehensive syllabus
  • 1 year accessibility to the course
  • Full-time tutor support on working days (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Free e-Certificate
  • Instant certificate validation facility
  • Internationally recognised accredited qualification
  • Access to the course content on mobile, tablet or desktop from anywhere anytime
  • Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.


Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Is this course accredited?

Yes, this course is accredited by CiQ and CPD Qualification Standards.

If I take the course, how will I be assessed?

Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.

Does this course include exams?

Yes, this course includes exams.

How can I achieve my certificate?

Once you successfully pass your exam you can obtain your certificate of achievement either in PDF or hard copy format, or both, for an additional fee.  Certificates are also available as e-certificates.

Is there any charge for certification?

Yes, there is an additional charge for the certification service.  Certificates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certificates are ordered at the same time, the cost is £10. E-certificates are available from your learning portal completely free of charge.

Can anyone validate my certificate through your website?

Yes, there is a unique code issued for every certificate and anyone can validate your certificate by using this code through our website.

Are there any prerequisites for the course?

There are no prerequisites for this course and it is open to everyone.

How long until I receive the course confirmation details?

Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.

For how long do I have access to the course?

You will have access to the course for one year following purchase.

What support do you offer?

We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.

Course Curriculum

  • Understanding Customer Service
  • 00:17:00
  • Identifying Customer Expectations
  • 00:06:00
  • Providing Excellent Customer Service
  • 00:07:00
  • Focusing on the Customer
  • 00:08:00
  • Customer Service and the Telephone
  • 00:08:00
  • Handling Complaints
  • 00:12:00
  • Enduring Stress
  • 00:13:00
  • Understanding Leadership
  • 00:30:00
  • Six Critical Elements
  • 00:30:00
  • Five Practices of Leadership
  • 00:45:00
  • Mock Exam
  • Mock Exam- Customer Service Training & Management
  • 00:20:00
  • Final Exam
  • Final Exam- Customer Service Training & Management
  • 00:20:00

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