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Do you believe you have the potential to talk to customers? If guidance is all you needed to become an expert on customer care, this course is just right for you! This Customer Service course teaches the basics of customer service and translates that knowledge into practical application.

What students will gain from this customer service course is that they will know how a positive attitude while dealing with complaints from various type of customers enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated. In short, they will know how to keep customers happy.

Learn how to deal with difficult customers and also how to engage with your customers more. In this vital course, you will learn all the necessary customer service skills and knowledge you require to do well in your ability in this field.

Why Should You Choose Customer Service Level 2

  • Internationally recognised accredited qualification
  • 1 year accessibility to the course
  • Free e-Certificate
  • Instant certificate validation facility
  • Properly curated course with comprehensive syllabus
  • Full-time tutor support on working days (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Access to the course content on mobile, tablet or desktop from anywhere anytime
  • Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.


Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Is this course accredited?

Yes, this course is accredited by CiQ and CPD Qualification Standards.

If I take the course, how will I be assessed?

Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.

Does this course include exams?

Yes, this course includes exams.

How can I achieve my certificate?

Once you successfully pass your exam you can obtain your certificate of achievement either in PDF or hard copy format, or both, for an additional fee.  Certificates are also available as e-certificates.

Is there any charge for certification?

Yes, there is an additional charge for the certification service.  Certificates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certificates are ordered at the same time, the cost is £10. E-certificates are available from your learning portal completely free of charge.

Can anyone validate my certificate through your website?

Yes, there is a unique code issued for every certificate and anyone can validate your certificate by using this code through our website.

Are there any prerequisites for the course?

There are no prerequisites for this course and it is open to everyone.

How long until I receive the course confirmation details?

Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.

For how long do I have access to the course?

You will have access to the course for one year following purchase.

What support do you offer?

We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.

Course Curriculum

  • Customer Service
  • Introduction To Customer Service
  • 00:15:00
  • The Power of Positive Thinking in Customer Service
  • 00:30:00
  • Types of Difficult Customers and How to Help them
  • 01:00:00
  • How to Deal with Difficult Customers
  • 00:30:00
  • Understanding Customer Service
  • 00:17:00
  • Identifying Customer Expectations
  • 00:06:00
  • Providing Excellent Customer Service
  • 00:07:00
  • Focusing on the Customer
  • 00:08:00
  • Customer Service and the Telephone
  • 00:08:00
  • Handling Complaints
  • 00:12:00
  • Enduring Stress
  • 00:13:00
  • Customer Service Basics
  • Customer Service and Retention Templates
  • 01:00:00
  • Customer Service & Retention Checklist
  • 01:00:00
  • Customer Service Checklist
  • 01:00:00
  • Customer Service Skills
  • First Lesson
  • 00:30:00
  • Second Lesson
  • 01:00:00
  • Third Lesson
  • 00:30:00
  • Fourth Lesson
  • 00:30:00
  • Fifth Lesson
  • 01:00:00
  • Microsoft Word
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Opening
  • 01:00:00
  • Module Three – Working with the Interface
  • 01:00:00
  • Module Four – Your First Document
  • 01:00:00
  • Module Five – Basic Editing Tasks
  • 01:00:00
  • Module Six – Basic Formatting Tasks
  • 01:00:00
  • Module Seven – Formatting Paragraphs
  • 01:00:00
  • Module Eight – Advanced Formatting Tasks
  • 01:00:00
  • Module Nine – Working with Styles
  • 01:00:00
  • Module Ten – Formatting the Page
  • 01:00:00
  • Module Eleven – Sharing Your Document
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 00:30:00
  • Microsoft Excel
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Opening Excel
  • 01:00:00
  • Module Three – Working with the Interface
  • 01:00:00
  • Module Four – Your First Worksheet
  • 01:00:00
  • Module Five – Viewing Excel Data
  • 01:00:00
  • Module Six – Building Formulas
  • 01:00:00
  • Module Seven – Using Excel Functions
  • 01:00:00
  • Module Eight – Using Quick Analysis
  • 01:00:00
  • Module Nine – Formatting Your Data
  • 01:00:00
  • Module Ten – Using Styles, Themes, and Effects
  • 01:00:00
  • Module Eleven – Printing and Sharing Your Workbook
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 01:00:00
  • Mock Exam
  • Mock Exam- Customer Service Level 2
  • 00:30:00
  • Final Exam
  • Final Exam- Customer Service Level 2
  • 00:30:00

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