Guide to Customer Service Bundle Course

Are you a corporate professional who wants to maintain integrity through customer service? Are you concerned in learning more about communication and customer service? Then this course is for you.

The Customer Service Bundle course offers valuable tips you can use to increase customer satisfaction, helping you hold onto your customer’s business over the long term. The courses explain how to provide excellent customer service, how to use understand and analyze a customer’s needs, how to cut costs and increase revenue, and much more. Good customer service is essential for all businesses and organizations. With the increase of technology, human interaction with customers becomes more important. Whether it relates to retaining customers, serving your audience or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.

This course is designed to improve your customer service skills, enhance your career skill set, and improve your overall productivity.  

Why Should You Choose Customer Service Bundle Course

  • Internationally recognised accredited qualification
  • 1 year accessibility to the course
  • Free e-Certificate
  • Instant certificate validation facility
  • Properly curated course with comprehensive syllabus
  • Full-time tutor support on working days (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Access to the course content on mobile, tablet or desktop from anywhere anytime
  • Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.


Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Is this course accredited?

Yes, this course is accredited by CiQ and CPD Qualification Standards.

If I take the course, how will I be assessed?

Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.

Does this course include exams?

Yes, this course includes exams.

How can I achieve my certificate?

Once you successfully pass your exam you can obtain your certificate of achievement either in PDF or hard copy format, or both, for an additional fee.  Certificates are also available as e-certificates.

Is there any charge for certification?

Yes, there is an additional charge for the certification service.  Certificates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certificates are ordered at the same time, the cost is £10. E-certificates are available from your learning portal completely free of charge.

Can anyone validate my certificate through your website?

Yes, there is a unique code issued for every certificate and anyone can validate your certificate by using this code through our website.

Are there any prerequisites for the course?

There are no prerequisites for this course and it is open to everyone.

How long until I receive the course confirmation details?

Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.

For how long do I have access to the course?

You will have access to the course for one year following purchase.

What support do you offer?

We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.

Course Curriculum

  • Basics of Customer Service
  • Customer Service and Retention Templates
  • 01:00:00
  • Customer Service & Retention Checklist
  • 01:00:00
  • Customer Service Checklist
  • 01:00:00
  • Providing Customer Service
  • First Lesson
  • 00:30:00
  • Second Lesson
  • 01:00:00
  • Third Lesson
  • 00:30:00
  • Fourth Lesson
  • 00:30:00
  • Fifth Lesson
  • 01:00:00
  • Telephone Etiquette
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Aspects of Phone Etiquette
  • 01:00:00
  • Module Three – Using Proper Phone Language
  • 01:00:00
  • Module Four – Eliminate Phone Distractions
  • 01:00:00
  • Module Five – Inbound Calls
  • 01:00:00
  • Module Six – Outbound Calls
  • 01:00:00
  • Module Seven – Handling Rude or Angry Callers
  • 01:00:00
  • Module Eight – Handling Interoffice Calls
  • 01:00:00
  • Module Nine – Handling Voicemail Messages
  • 01:00:00
  • Module Ten – Methods of Training Employees
  • 01:00:00
  • Module Eleven – Correcting Poor Telephone Etiquette
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 00:30:00
  • Customer Relationship Management
  • Customer Relationship Management
  • 00:10:00
  • What CRM Is and Who It Serves
  • 00:15:00
  • Checklist for Success
  • 00:15:00
  • Requirement Driven Product Selection
  • 00:15:00
  • Considerations in Tool Selection
  • 00:15:00
  • Strategies for Customer Retention
  • 00:15:00
  • Building the Future
  • 00:15:00
  • Homegrown vs. Application Service Provider
  • 00:15:00
  • Evaluating and Reviewing Your Program
  • 00:15:00
  • The Development Team
  • 00:15:00
  • Mock Exam
  • Mock Exam- Customer Service Bundle Course
  • 00:30:00
  • Final Exam
  • Final Exam- Customer Service Bundle Course
  • 00:30:00

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