The Basics to improve your Customer Service skills
Are you struggling to communicate with your customer? Not able to grab their attention? Take
this course to learn how to interact with customers so they don’t cut you off in mid sentence.
Any company that deals with the public needs a customer services department, who answer people’s queries and generally help them to address any problems they’re having. So, no matter what industry you want to work in, customer services has a role for you. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. Learn how to deal with difficult customers as how you react will determine the outcome of your interaction. Learn how to avoid confrontation and solve problems calmly and not to get flustered.
This course comprises of multiple units, all designed to improve your communication skills with
a customer. So get started today.
Why Should You Choose Customer Service Basics
- Internationally recognised accredited qualification
- 1 year accessibility to the course
- Free e-Certificate
- Instant certificate validation facility
- Properly curated course with comprehensive syllabus
- Full-time tutor support on working days (Monday – Friday)
- Efficient exam system, assessment and instant results
- Access to the course content on mobile, tablet or desktop from anywhere anytime
- Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.
Is this course accredited?
Yes, this course is accredited by CiQ and CPD Qualification Standards.
If I take the course, how will I be assessed?
Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.
Does this course include exams?
Yes, this course includes exams.
How can I achieve my certificate?
Once you successfully pass your exam you can obtain your certificate of achievement either in PDF or hard copy format, or both, for an additional fee. Certificates are also available as e-certificates.
Is there any charge for certification?
Yes, there is an additional charge for the certification service. Certificates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certificates are ordered at the same time, the cost is £10. E-certificates are available from your learning portal completely free of charge.
Can anyone validate my certificate through your website?
Yes, there is a unique code issued for every certificate and anyone can validate your certificate by using this code through our website.
Are there any prerequisites for the course?
There are no prerequisites for this course and it is open to everyone.
How long until I receive the course confirmation details?
Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.
For how long do I have access to the course?
You will have access to the course for one year following purchase.
What support do you offer?
We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.
- Customer Service Basics
- Customer Service and Retention Templates
- Customer Service & Retention Checklist
- Customer Service Checklist
- Mock Exam
- Mock Exam- Customer Service Basics
- Final Exam
- Final Exam- Customer Service Basics
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