Methods of great customer service that leads to more profit

Every business sells a product or service to consumers, be it retail that sells clothing or private companies selling services to the government. When competing for these customers, you must take into account the fact that great customer service can definitely give you the edge that will help you stand out from the crowd.

With this Customer Service Advanced Diploma Level 3 course, you will learn about the keys to provide unparalleled customer service by looking into different types of customers and how to serve them. This course will help you recognize how your attitude affects your services, identify your customer’s needs and how to generate return business through great customer service. You will also learn the art of handling customers over the phone, online and dealing with difficult customers.

That’s not all though, you also get many tips on ways to impress your customers and make them go ‘WOW’. This is a well structured advanced diploma level course that can help any business get returning customers over and over again.

Why Should You Choose Customer Service Advanced Diploma Level 3

  • Internationally recognised accredited qualification
  • 1 year accessibility to the course
  • Free e-Certificate
  • Instant certificate validation facility
  • Properly curated course with comprehensive syllabus
  • Full-time tutor support on working days (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Access to the course content on mobile, tablet or desktop from anywhere anytime
  • Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.


Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Is this course accredited?

Yes, this course is accredited by CiQ and CPD Qualification Standards.

If I take the course, how will I be assessed?

Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.

Does this course include exams?

Yes, this course includes exams.

How can I achieve my certificate?

Once you successfully pass your exam you can obtain your certificate of achievement either in PDF or hard copy format, or both, for an additional fee.  Certificates are also available as e-certificates.

Is there any charge for certification?

Yes, there is an additional charge for the certification service.  Certificates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certificates are ordered at the same time, the cost is £10. E-certificates are available from your learning portal completely free of charge.

Can anyone validate my certificate through your website?

Yes, there is a unique code issued for every certificate and anyone can validate your certificate by using this code through our website.

Are there any prerequisites for the course?

There are no prerequisites for this course and it is open to everyone.

How long until I receive the course confirmation details?

Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.

For how long do I have access to the course?

You will have access to the course for one year following purchase.

What support do you offer?

We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.

Course Curriculum

  • Customer Service
  • Module One – Getting Started
  • 00:30:00
  • Module Two – Who We Are and What We Do
  • 01:00:00
  • Module Three – Establishing Your Attitude
  • 01:00:00
  • Module Four – Identifying and Addressing Customer Needs
  • 01:00:00
  • Module Five – Generating Return Business
  • 01:00:00
  • Module Six – In-Person Customer Service
  • 01:00:00
  • Module Seven – Giving Customer Service over the Phone
  • 01:00:00
  • Module Eight – Providing Electronic Customer Service
  • 01:00:00
  • Module Nine – Recovering Difficult Customers
  • 01:00:00
  • Module Ten – Understanding When to Escalate
  • 01:00:00
  • Module Eleven – Ten Things You Can Do to WOW Customers Every Time
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 01:00:00
  • Customer Relationship Management
  • Customer Relationship Management
  • 00:10:00
  • What CRM Is and Who It Serves
  • 00:15:00
  • Checklist for Success
  • 00:15:00
  • Requirement Driven Product Selection
  • 00:15:00
  • Considerations in Tool Selection
  • 00:15:00
  • Strategies for Customer Retention
  • 00:15:00
  • Building the Future
  • 00:15:00
  • Homegrown vs. Application Service Provider
  • 00:15:00
  • Evaluating and Reviewing Your Program
  • 00:15:00
  • The Development Team
  • 00:15:00
  • Activities
  • Activities
  • 00:00:00
  • Recommended Reading
  • Recommended Reading: Customer Service Advanced DIploma Level 3
  • 00:00:00
  • Mock Exam
  • Mock Exam- Customer Service Advanced DIploma Level 3
  • 00:20:00
  • Final Exam
  • Final Exam- Customer Service Advanced DIploma Level 3
  • 00:20:00

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