The importance of communication in business is immense. The course deals with the communication skill that an employee should need t know while talking with the customers. The course will help you how to improve your communication skills.

A human does not acquire the communication skill rather they learn the skill. Communication skill is not innate that you will acquire genetically. Rather, you need to develop the skill. The course will guide you to extend your communication skills so that you can convince the potential clients.

The course includes how to focus on the thoughts and feelings, how to present your content in an appealing way, stress management, how to listen carefully to the clients, how to judge the customer’s needs, etc. In this course, you will learn all the effective techniques for dealing customer relations.

Why Should You Choose Customer Relations & Dealing Course

  • Internationally recognised accredited qualification
  • 1 year accessibility to the course
  • Free e-Certificate
  • Instant certificate validation facility
  • Properly curated course with comprehensive syllabus
  • Full-time tutor support on working days (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Access to the course content on mobile, tablet or desktop from anywhere anytime
  • Eligible for **Student ID** card which gives you 1000’s of discounts from biggest companies.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.


Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Is this course accredited?

Yes, this course is accredited by CiQ and CPD Qualification Standards.

If I take the course, how will I be assessed?

Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.

Does this course include exams?

Yes, this course includes exams.

How can I achieve my certificate?

Once you successfully pass your exam you can obtain your certificate of achievement either in PDF or hard copy format, or both, for an additional fee.  Certificates are also available as e-certificates.

Is there any charge for certification?

Yes, there is an additional charge for the certification service.  Certificates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certificates are ordered at the same time, the cost is £10. E-certificates are available from your learning portal completely free of charge.

Can anyone validate my certificate through your website?

Yes, there is a unique code issued for every certificate and anyone can validate your certificate by using this code through our website.

Are there any prerequisites for the course?

There are no prerequisites for this course and it is open to everyone.

How long until I receive the course confirmation details?

Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.

For how long do I have access to the course?

You will have access to the course for one year following purchase.

What support do you offer?

We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.

Course Curriculum

  • Customer Relations & Dealing
  • Module One – Getting Started
  • 00:30:00
  • Module Two – The Right Attitude Starts with You
  • 01:00:00
  • Module Three – Stress Management (Internal Stressors)
  • 01:00:00
  • Module Four – Stress Management (External Stressors)
  • 00:30:00
  • Module Five – Transactional Analysis
  • 01:00:00
  • Module Six – Why are Some Customers Difficult
  • 01:00:00
  • Module Seven – Dealing with the Customer Over the Phone
  • 01:00:00
  • Module Eight – Dealing with the Customer In Person
  • 01:00:00
  • Module Nine – Sensitivity in Dealing with Customers
  • 01:00:00
  • Module Ten – Scenarios of Dealing with a Difficult Customer
  • 01:00:00
  • Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
  • 01:00:00
  • Module Twelve – Wrapping Up
  • 00:30:00
  • Customer Relationship Management
  • Customer Relationship Management
  • 00:10:00
  • What CRM Is and Who It Serves
  • 00:15:00
  • Checklist for Success
  • 00:15:00
  • Requirement Driven Product Selection
  • 00:15:00
  • Considerations in Tool Selection
  • 00:15:00
  • Strategies for Customer Retention
  • 00:15:00
  • Building the Future
  • 00:15:00
  • Homegrown vs. Application Service Provider
  • 00:15:00
  • Evaluating and Reviewing Your Program
  • 00:15:00
  • The Development Team
  • 00:15:00
  • Mock Exam
  • Mock Exam- Customer Relations & Dealing Course
  • 00:20:00
  • Final Exam
  • Final Exam- Customer Relations & Dealing Course
  • 00:20:00

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